Watch it, then fix it yourself
Short, plain-English videos from SmarterBox Limited for everyday phone, laptop and online safety problems. Free to watch, no sign-up needed.
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- Phones
Phone Not Charging? 3 Things to Check
SmarterBox Limited walks through three checks for a phone that will not charge: the cable and power adapter, the charging port, and a restart once the device has cooled down.
Read the guide: Android phone not charging? Safe checks to try - Phones
Why Is My Phone Battery Draining So Fast?
SmarterBox Limited explains four things to check when your phone battery drains too quickly. Learn how screen brightness, background apps, poor signal and battery health can affect everyday battery life.
Watch on YouTube (opens in a new tab) - Phones
Phone Storage Full? 4 Ways to Free Up Space
SmarterBox Limited shows four ways to free up storage on your phone, from checking large apps to reviewing old videos, downloads and WhatsApp media.
Read the guide: How to free up storage on your iPhone - Phones
Dropped Your Phone in Water? What to Do
SmarterBox Limited explains the first steps to take after dropping your phone in water, including switching it off, avoiding charging and drying the outside carefully.
Watch on YouTube (opens in a new tab) - Phones
Does Putting a Wet Phone in Rice Work?
SmarterBox Limited looks at the familiar advice to put a wet phone in rice and explains why it is not a reliable repair method.
Watch on YouTube (opens in a new tab) - Phones
Why Is Your Phone Overheating? 4 Causes
SmarterBox Limited explains four common contributors to a hot phone: demanding apps, using the device while charging, direct sunlight and software issues.
Watch on YouTube (opens in a new tab) - Computers
Why Is My Laptop So Slow? 4 Checks
SmarterBox Limited shares four checks for a slow laptop: startup programs, open browser tabs, available storage, and restarting and updating your system.
Read the guide: How to fix a frozen Windows laptop safely - Computers
Laptop Overheating? 4 Common Causes
SmarterBox Limited explains four common causes of laptop overheating: restricted airflow, dust buildup, demanding workloads and worn cooling components.
Watch on YouTube (opens in a new tab) - Online safety
How to Spot a Scam Text Message in the UK
SmarterBox Limited explains common warning signs of scam text messages, including pressure to act quickly, suspicious links and requests for sensitive information.
Read the guide: Fake tech support warning
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From the SmarterBoxDIY blog
Free step-by-step guides from SmarterBox Limited, with the gentlest fix first.
- PhonesAndroid phone not charging? Safe checks to tryPhone not charging? Safely rule out the cable, plug and port, and learn the warning signs that mean stop and get help.
- ComputersHow to fix a frozen Windows laptop safelyWork out which kind of freeze you have, try the gentlest fix first, and only force a shutdown as a last resort.
- Home and Wi-FiBluetooth headphones won't connect? How to fix itHeadphones or speaker won't pair? Charge them, forget the old connection and pair again. The fixes that work on phones and computers.