Is this really SmarterBoxDIY? Our guides are free, so check before you pay anyone
Short answer
Every SmarterBoxDIY guide is free to read, and you never need to pay or download software to follow one. If a website, pop-up or caller says they're SmarterBoxDIY and asks for money, card details or access to your computer, stop and check with us first. SmarterBoxDIY is run by SmarterBox Limited.
Official SmarterBoxDIY details
- Company
- SmarterBox Limited, company no. 16160532
- Website
- smarterboxdiy.co.uk
- Support from the same company
- smarterboxuk.co.uk, 0330 027 3093
- Email addresses end in
- @smarterboxuk.co.uk
SmarterBoxDIY will never
Charge you to read a guide
Every guide is free.
Ask you to download software to follow a guide
Our guides use your device's own settings.
Show a pop-up telling you to call a number
Real guides never do this.
Ask for your bank details, PIN or a code your bank sent you
Red flags
A pop-up says your computer is infected
And gives a number to call. This is a common scam, whatever name it uses.
A "guide" asks you to pay
Before you can see the steps.
Someone calls offering to fix your computer
After you've read a guide.
The website address isn't smarterboxdiy.co.uk
What to do if you're not sure
Close the page or hang up
Don't call numbers in pop-ups.
Type smarterboxdiy.co.uk into your browser yourself
To find the real guide.
Ask the SmarterBox team
Call 0330 027 3093 or email contact@smarterboxuk.co.uk.
Report scams
Forward scam texts to 7726 and scam emails to report@phishing.gov.uk. If you've lost money, call your bank, then Report Fraud on 0300 123 2040.
Still stuck?
If you're not sure whether something really came from SmarterBoxDIY, contact SmarterBox Limited and tell us what you saw. We'd rather you checked.
Contact usPublished by SmarterBox Limited (company no. 16160532). Official contact: 0330 027 3093 and email addresses ending @smarterboxuk.co.uk.