Smart TV app not working? Safe fixes to try

Before you start

• You've checked whether other apps on the TV work. If none do, it's probably the internet connection.
• You know your Wi-Fi name and password, in case the TV needs reconnecting.
• You know the email and password for the streaming service, in case you need to sign in again.

0 of 3 done. Ticking just helps you keep track; nothing is saved or sent.

Steps

1. 1

   Restart the TV properly

   Many TVs only go to standby with the remote. Switch the TV off at the wall socket (or unplug it), wait 60 seconds, then switch it back on.

2. 2

   Check the internet

   Open the TV's network settings and run its connection test. Check other devices are online too. If nothing in the house is connected, restart your router.

3. 3

   Update the app

   Most TVs update apps automatically, but you can check in the TV's app store or app settings.

4. 4

   Update the TV's software

   Look for Software update or System update in the TV's settings (often under Support, General or System).

5. 5

   Clear the app's data, if your TV offers it

   On TVs with Android TV or Google TV, open Settings > Apps, choose the app, then Clear cache. You may need to sign in again afterwards.

6. 6

   Delete the app and install it again

   Remove it from your apps list, then reinstall it from the TV's app store and sign in.

If this happens, try this

• If the app says the service is unavailable

  The problem may be at their end. Check the service's website or social media from your phone.

• If the app works on your phone but not the TV

  The TV may no longer be supported by that app. Check the service's list of supported devices.

• If the picture keeps buffering

  Move the router closer, or use a network cable if your TV has a socket for one.

• If every app is slow

  The TV may be short of storage. Delete apps you don't use.

Things to be careful about

• A factory reset of the TV erases all your settings, apps and sign-ins. Only use it if the TV maker's support advises it.

• Never give your streaming password to someone who contacts you about a "problem" with your account. Sign in to the service directly instead.