Someone using the SmarterBoxDIY name? How to check it's really us
Short answer
SmarterBoxDIY is a website of free tech guides. Every guide is free, and you never need to pay, download software or let anyone onto your device to follow one. If someone uses our name to ask you for money, card details or access to your device, stop, don't pay, and check with us first.
Official SmarterBoxDIY details
- Company
- SmarterBox Limited, company no. 16160532
- Our only website
- smarterboxdiy.co.uk
- Help from a person
- smarterboxuk.co.uk, 0330 027 3093
- Email addresses end in
- @smarterboxuk.co.uk
What SmarterBoxDIY is
It is
A free website of step-by-step guides at smarterboxdiy.co.uk.
Every guide is free
You never need to pay or download software to follow one.
You do every step yourself
Our guides use your device's own settings, so nobody needs to connect to your computer.
Ways scammers might use our name
A phone call
Saying they're from SmarterBoxDIY and your computer has a problem.
A text or WhatsApp message
With a link to "fix" your phone or "renew" a guide subscription.
A social media message or advert
Using our name or logo to offer paid help.
A copy of our website
At a different address, asking for card details.
A pop-up
On another website telling you to call "SmarterBoxDIY support".
What to do
Stop and don't pay
Hang up, don't reply and don't click any links.
Never let them onto your computer
Don't install anything they ask you to, and don't read out any codes.
Check the website address
Type smarterboxdiy.co.uk into your browser yourself.
Ask us
Use our contact page, or call SmarterBox Limited on 0330 027 3093, a number you've looked up yourself.
Report it
Forward scam texts to 7726 and scam emails to report@phishing.gov.uk. Report fake adverts and accounts on the platform where you saw them.
If you've paid or let them in,
Call your bank straight away, then Report Fraud on 0300 123 2040. Our fake tech support warning explains what to do next.
Still stuck?
If you're not sure whether something really came from us, tell us what you saw and we'll check. We'd much rather you asked than took a chance.
Contact usPublished by SmarterBox Limited (company no. 16160532). Official contact: 0330 027 3093 and email addresses ending @smarterboxuk.co.uk.