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SmarterBoxDIY, by SmarterBox Limited

SmarterBoxDIY is a free self-help site run by SmarterBox Limited, the UK company behind SmarterBox tech support. It publishes step-by-step guides and videos for fixing everyday gadgets yourself.

This page explains who runs SmarterBoxDIY, how the guides are made, how to check our company details and how to reach us.

Illustration of a support video call on a phone SmarterBox LimitedCompany no. 16160532, registered in England and Wales (opens Companies House in a new tab)

SmarterBoxDIY in brief

Most tech problems have a safe fix you can do yourself, if someone explains it properly. SmarterBoxDIY is where SmarterBox Limited explains it.

SmarterBoxDIY is operated by SmarterBox Limited, a private limited company registered in England and Wales. It covers the technology people use at home: smartphones, tablets, laptops, printers, home Wi-Fi, smart TVs and smart home gadgets.

Every guide is free, written in plain English and puts the gentlest fix first. If a guide doesn't solve it, SmarterBox Limited's support team can help, by phone, on your screen or with a mail-in repair.

What you'll find on SmarterBoxDIY

Everything is aimed at one job: helping you fix it yourself, safely.

  • Repair and reset guides

    Step-by-step guides for phones, laptops, tablets, printers, Wi-Fi and smart home gadgets, from quick settings fixes to safe resets.

  • Video walkthroughs

    Short videos that follow the written guides, so you can watch first and then do it yourself. The first ones are in production.

  • Safety first

    Clear warnings before anything that could lose data, affect a warranty or involve electricity.

  • Who it's for

    Anyone who'd like to sort a tech problem themselves, with a real team to ask if they get stuck.

How a SmarterBox guide is made

Every guide is tested step by step on a real device before it goes live.

  1. Drafted

    We start from the problems people ask SmarterBox about most.

  2. Checked by a person

    Someone on the SmarterBox team follows every step on a real device and adds the warnings.

  3. Published and kept current

    Guides are updated when menus or settings change, and when readers report a problem.

SmarterBox Limited company details

SmarterBoxDIY is run by SmarterBox Limited, a private limited company on the Companies House register, the UK's official list of companies.

You don't have to take our word for it. The public register shows our registered office address, officers and filing history, and anyone can check it free of charge.

Registered name
SmarterBox Limited
Company number
16160532
Company type
Private limited company
Incorporated
2 January 2025
Registered in
England and Wales
Registered office
As listed on Companies House (opens in a new tab)

Websites run by SmarterBox Limited

All three are ours. None of them is an independent review or comparison site.

  • smarterboxdiy.co.ukFree step-by-step guides for fixing everyday tech problems yourself.You're here
  • smarterboxuk.co.ukSmarterBox support plans, repairs and how to contact the team.Support
  • smarterboxrepairs.co.ukOur repair services and how mail-in repairs work.Coming soon

Spotted a mistake? Tell us

Phones and laptops change all the time. If a guide no longer matches what you see, we want to know.

  • Report a mistake

    Tell us which guide and which step, and what your screen shows instead. Use the contact page.

  • Suggest a guide

    Can't find your device or problem? Suggest a guide and we'll add it to the list.

  • Need a person?

    For help with your own device, contact SmarterBox support. It's the same company and team.

Questions about SmarterBoxDIY

Who runs SmarterBoxDIY?

SmarterBox Limited, company number 16160532, registered in England and Wales. You can view the public record (opens in a new tab).

Is SmarterBoxDIY part of SmarterBox?

Yes. SmarterBoxDIY and SmarterBox tech support are both run by SmarterBox Limited. SmarterBoxDIY is the free, do-it-yourself side.

Are the guides really free?

Yes. Every guide is free to read, with no account or sign-up.

Who checks the guides?

A person on the SmarterBox team follows every step on a real device before a guide is published.

Is SmarterBoxDIY an independent review site?

No. It's run by SmarterBox Limited, and where a guide suggests getting help, it points to SmarterBox's own support.

What if a guide doesn't fix my problem?

Stop where the guide tells you to and contact SmarterBox support. Settings vary between models, so it's always fine to ask.

From the SmarterBoxDIY blog

Free step-by-step guides from SmarterBox Limited, with the gentlest fix first.

Visit the blog

Contact SmarterBoxDIY

Questions about a guide, or about SmarterBox Limited? Ask us directly.

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